Stockimagemart adheres to the following policies for each of its products and services:
Blogs/Articles/Web Content
Resumes and related products
Wikipedia creation/editing
The client will only begin the Wikipedia project after submitting a properly completed questionnaire and four to five links that, in the customer’s opinion, qualify him for a Wikipedia page. After submitting a questionnaire, the client will get a Notability report, based on which it will be evaluated if the client qualifies for a Wikipedia article. Only if the consumer is well-known will the page be made public. The processing of the customer’s Wikipedia page will not begin until and unless he presents documentation of notability. Customers must be completely open and honest about any prior efforts to create a page on Wikipedia. Stockimagemart has the right to instantly take appropriate action against any client who conceals any information. If the customer’s end of the transaction is opaque, the supply of service clause will become immediately invalid.
Fees, Payments and Refunds
The fee is determined by the service type, word count and formatting requirements.
Before we can begin working on your project, you must establish a customer account with us after making a purchase and affirm that any charges made to your account will be paid in full. You are responsible for maintaining the confidentiality of your account login information. Without complete payment, our copywriters won’t start working on your assignment. You may anticipate seeing the purchase on your bank statement under the Billing description after payment has been processed. LONDON STOCKIMAGEMART
Our services are of the greatest caliber, double-checked for plagiarism, and finished in accordance with your detailed written directions. Refund claims for finished and delivered products are taken into account on an individual basis.
Refund policy
Stockimagemart offers a 100% refund in case of non-delivery of agreed service. The customer will NOT be eligible for a refund under the following circumstances:
Customer Product Cancellation Policy
If the final product does not meet your standards a refund may be arranged under certain circumstances. In order to request a refund, you must get in contact with us via email at [email protected]. Once the refund request has been sent, you can expect an email back from us within 48 hours.
Customer Account Cancellation Policy
In order to request the closing of your account, you must get in contact with us via email at [email protected]. Once the request has been sent, you can expect an email back from us within 48 hours.
Copyright
All content, trademarks, logos, and graphical work displayed on our site are original and rightfully owned by PINEREEL LTD. Thus, protected by copyright law, meaning that you do not have the right to use, copy, download or distribute any content displayed on our site. Should you be found guilty of copyright infringements, we will terminate your account immediately and shall report and prosecute lawbreakers of our copyrights.
Customer Rights
Upon receiving full payment for our services, all intellectual property rights for written content produced by us is transferred to you. Thus, you will receive the exclusive licence and right to display, use, reproduce, distribute, publish, or modify written products for you to use freely on any media or communication platform.
Complaint Handling Procedure
If you are dissatisfied with any aspect of your relationship with our business including our products or services and wish to make a complaint, please contact us at
Customer Service Hotline Tel: +44 333 090 4177 (Mondays – Fridays, 8:30am to 5:30pm) OR Email: [email protected]
The members of our complaints handling team are trained to handle complaints fairly and efficiently.
Please provide us with as much information as you can about your order and about the reason for your complaint.
We will acknowledge your complaint within seven (7) business days of receipt. We will investigate your complaint and keep you informed of the progress of our investigation. We will respond to your complaint in writing within fifteen (15) business days, provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your complaint, you may file a dispute. We will respond to your dispute in writing within ten (10) days provided we have all necessary and have completed any further investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your dispute, we will treat your dispute as a Stage 2 complaint and refer it to our internal dispute resolution committee.
Internal Dispute Resolution Procedure
Your complaint will be reviewed by our internal dispute resolution committee, as they are independent from our complaint handling team and are committed to reviewing disputes objectively, fairly and efficiently.
We will respond to your dispute with a written internal dispute determination within ten (10) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our review at least every ten (10) business days, unless you agree otherwise.
Company Name: Pinereel Limited
Company No: 14246865
Company Address: Unit 5, Catbush Park Industrial Estate, Danehill, Lower Earley, Reading, RG6 4UT
Phone Number: (+44) 333 090 4177
Email Address: [email protected]
